Return Policy

Thank you for you business.

Not satisfied with your purchase? We’re here to help.

Following are the terms and conditions that constitute our Return Policy.

The return form can be found at therainforester.org/returns-form

Returns

• Returns must be initiated within 14 days from the date you received your purchase.

• Items must be in their original state and condition and in the original packaging.

• Include any invoice, packing slip, or proof of purchase.

• Please allow 3 – 5 business days for the processing of returned items.

Refunds

• Customers will be notified via email upon receipt of returned item.

• An additional email will be sent within 3 - 5 business days of receipt regarding the status of the return.

• It may take up to 3 – 5 days for a refund to post to the account utilised for purchase.

Shipping and Handling Charges

• Shipping charges applied to the original purchase are non-refundable.

• The Rainforester will cover the shipping costs of returned items.